Accessibility Statement

Accessibility statement for NHS Bolton Clinical Commissioning Group

This accessibility statement applies to

This website is run by NHS Bolton Clinical Commissioning Group (CCG).

How Accessible this website is

We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

View our site your way

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.

AbilityNet has advice on making your device easier to use if you have a disability.


ReachDeck helps visitors to our website who require online reading support and those who prefer to listen to information instead of reading it

It is particularly useful for those with print disabilities such as dyslexia or mild visual impairments and those with English as a second language.

ReachDeck reads website content out loud, highlighting each word as it is spoken in a high quality, human-sounding voice.

Other features include:

  • Written and spoken translations in multiple languages
  • Displays pictures related to text selected on the page
  • Converts selected text into an MP3
  • Blocks distractions on screen with a tinted mask
  • Enlarges text as it is read out loud
  • Removes clutter from the screen, displaying only the main text
  • Change the font and text size
  • Change the text and background contrast colours
  • Customise options to suit individual needs or preferences

How do I use ReachDeck?

Open ReachDeck on our website by clicking the 'listen with the ReachDeck Toolbar' button on any page. This is a button containing an image of a person.

This will launch the ReachDeck toolbar – no need to download anything.

We know some parts of this website are not fully accessible

  • PDF documents are not fully accessible to screen reader software
  • Some images do not have a text alternative, so people using a screen reader cannot access the information
  • Some videos do not have a short description of the topic or added captions
  • Some images contain text

Reporting accessibility problems with this website

We’re always looking for ways to improve the accessibility of this website. Please let us know if you have any suggestions for making it more accessible.

 Alternative formats

If you need information on this website in a different format, such as braille or a langue other than English:

We’ll consider your request and reply to you.

If you cannot view the map on our ‘contact us’ page:

Complaints process

If you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our processes.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-compliance with the accessibility regulations

This section covers issues that we need to fix and are working to do so.

We are in the process of securing a new company to host and maintain our website. This is expected to take three to six months.

The content listed below is non-accessible for the following reasons.

Insufficient alt text

Some images contain text which cannot be read by assistive technology, such as screen readers.

Some images do not have a text alternative, so people using a screen reader cannot access the information.

Images that do not contain sufficiently descriptive alt-text are not compliant with WCAG guideline 1.1.1, and WCAG guideline 1.3.3.

We will correct images containing test and insufficient alt-text and images over time as we review each page.

When we publish new content we’ll make sure our use of images meets accessibility standards.

Disproportionate burden

Not applicable

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.


Some of our video content does not have a short description of the topic or added captions. The accessibility regulations do not require us to alter videos published before 23 September 2020.

Preparation of this accessibility statement

This statement was prepared and last reviewed on November 20, 2020.

This website was last tested in August 2020. The test was carried out by D2 Digital by Design Ltd:

  • Every page and template was tested.

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