Current Engagement and Consultations

NHS Bolton Clinical Commissioning Group (CCG) talks to Bolton people all year round to hear your views on possible changes and improvements to local health services.  We want you to have more influence and input into the decisions we make.

They are your health services after all – so who better to ask?

Would you like to get involved and have your say?  There are details below of ongoing engagement and consultations.


Dermatology services are changing!

NHS organisations in Bolton, Salford and Wigan are reviewing how dermatology services are provided and would like to hear your views on their proposals.

There is currently a shortage of consultant dermatologists in the UK and a growing demand for dermatology services meaning that the current way of providing services is not sustainable for the future.  NHS organisations across the sector are working together to review services and look at ways to transform them so that there is enough staff, more space and more appointments for the future.  This might mean significant changes are made to services, including locations of where services are provided.

In September 2018, a pre-consultation survey was circulated across the three boroughs and the responses are currently being collated. When the consultation commences, this year, we will be using many methods of communications to let you know. These will be by using the local news paper, local radio station and social media. We will also be visiting communities and neighbourhoods to let you know how you can be involved via a survey (online & paper) and local community meetings More information, on the next steps, will soon be available in this section but if you want to know more, please email


Accident and emergency taxi journeys December 2019

As part of our wider research into why people attend the Accident and Emergency department at Bolton NHS Foundation Trust , we established that the majority of attendances were by people in the 16 to 40 age group.

Evidence suggests* that people aged 16-40 are more likely to use a taxi as a mode of transport than any other age group. We discovered that, in Bolton, around 1,000 taxi journeys per week are made to the hospital. The taxi journey could be for a variety of reasons, including attendance at Accident and Emergency.


As a result of this data we, engaged with local taxi firms to encourage drivers to have conversations with passengers as they drove them to the hospital. The conversations covered the different NHS services available to them and whether or not an alternative service would have been more appropriate, such as a GP appointment or advice from a pharmacist.

To facilitate the conversations, we provided taxi firms with pens featuring the Choose your NHS Service message, leaflets in different languages highlighting the GP out-of-hours offer and pocket-sized 'Think' cards reminding people to think about which NHS service they need.

Taxi office taxi driver leaflets

Flo the flu fairy winter 2019

In preparation for our flu vaccination campaign, we sent our Flo the flu fairy resources to Level 3 childcare and education students at Bolton College to find out what they thought about them.

Based on our Flo the flu fairy character, we developed the colourful resources for nurseries, childminders and early years settings to use during story-time sessions. They are a fun and engaging way of highlighting the free flu nasal spray for two and three year olds.

The feedback from the Bolton College students was positive. They said that the resources were jargon free, and parent and child friendly. They added that children would enjoy the character Flo!

Classroom desk student posterclassroom desks students notes

Winter communications campaign phase 2 2019

With our accident and emergency department busier than ever in 2019, we drew on our research into why people were attending (see Accident and Emergency Research below) to inform phase two of our winter communication campaign.

Our campaign was underpinned by our our ‘A&E – Know when to go’ brand and focused on two areas;

  • the promotion of the GP extended hours offer
  • the promotion of same-day assessments for under 12s.

We did this in several ways, including:

  • social media posts to targeting postcodes with the highest accident and emergency attendance
  • adverts in the Bolton News and Asian Image
  • an advert on the digital billboard on Bridgeman Place/Manchester Road
  • targeted engagement by our engagement specialist
  • a social media toolkit for use by our partners

Read more about our campaign.

grey background NHS logo cartoon doctor A&E know when to goblue background NHS logo cartoon baby A&E know when to go


Winter communications campaign phase 1 2019 - flu vaccination

In recent years the CCG has produced broad communications aimed at keeping the borough’s population informed and motivated to stay well over the winter months.


Primarily, our flu campaign has targeted those in ‘at risk’ groups, but also served to educate the general public via a series of ‘myth-busting’ messages.

The priorities for 2019 were highlighted as: two and three year olds, pregnant women and people with learning disabilities.


Based on feedback from the public, we established there was a common perception that the flu jab made people ‘ill’ after being vaccinated, so we aimed to provide more factual information to help the public understand the importance of having the vaccine.

For more information about how we plan our communication and engagement click here.

orange background NHS logo cartoon man know the facts


Accident and Emergency engagement research August 2019

Our Accident and Emergency department at Bolton NHS Foundation Trust continues to see rising levels of attendance and admissions.

We carried out research to;

  • better understand patient reasons for attending Accident and Emergency
    over another service
  • identify if there are any awareness gaps in local alternative services
  • identify possible solutions to the challenges associated with rising demand

Read more about how we did this and our findings.

Think Summer roadshow August 2019

We held our annual Summer Roadshow in Victoria Square on August 1, 2019.

People could pick up our handy Think Summer information booklet which is packed with lots of information to use throughout summer.  They also found out about what services they can access in Bolton when they are under the weather.

Lots of people engaged with us and more than 170 people answered a survey on local health services. You can read the results here.

We used their responses to help plan our winter communications campaign, which highlighted services that people told us they weren't fully aware of.

We also had lots of fun-filled activities: the brilliant Hits Radio played great music and people could play life-sized versions of games including snakes and ladders, Connect Four and Operation.  Daredevil children also had the chance to use the Mountain Monkeys climbing wall which was very popular throughout the day!

Our team provided a goody bag to everyone who filled in the survey.  This included a pen, a plaster box and the Think Summer booklet.

We also invited other colleagues from Bolton CCG to help out on the day to give them a chance to get involved with public engagement.  In addition, we had support from our partners at Bolton CVS in carrying out our surveys with the public.

Didn't manage to get a copy of the Think Summer booklet? You can find the online version on our website.


Maternity Voice Partnership (MVP)

Are you passionate about improving and developing maternity services for women and their families?

NHS Bolton Clinical Commissioning Group (CCG) and Bolton NHS Foundation Trust have launched a group called Maternity Voices Partnership (MVP) and are looking for parents and parents to be to help really difference to how maternity services are delivered in Bolton.

What is an MVP?

MVPs are local partnerships of maternity service users/representatives and maternity professionals that come together to review and contribute to the development of local maternity care. Our main focus is to ensure that Bolton women and their families voices are listened to and are able to contribute to the way we transform and deliver maternity services.

What is required from a service-user representative?

Bolton MVP are looking for regular members that have used maternity services and would like to be further involved in shaping local maternity care. This will involve attending some of the quarterly MVP meetings and contributing to discussions around maternity care.

If you are due to or have recently had a baby and have experience of using maternity services, or work with pregnant women/new mums and their families in a professional or voluntary capacity, we would love to hear from you! We would also love to hear from Dads and Dads to be!

How do I get involved?

If you would like to know about the role of a service user representative and/or how to join Bolton’s Maternity Voices Partnership,  please email

How do I find out more?

For information about the National Maternity Voices, please follow the link below

If the role of a service user representative isn’t for you, but you would still like to be kept up to date with the work Bolton’s MVP is doing, please follow Bolton’s MVP Facebook page on  - we will soon have this back up and running with lots of new updates.


Engagement Alliance

We commission the Engagement Alliance - a partnership between Bolton CVS and Healthwatch Bolton -  to provide opportunities for groups and individuals to shape future health and social care plans. Recent projects include:

Patient Stories

Our board are keen to hear from Bolton people and find out more about your experiences of using local health services.  This is a great opportunity to tell your story!  We can share your experiences as a voice recording, film, or written account – whatever you prefer.

There is no need to include your name if you do not wish to do so.  We can arrange to meet with you to discuss your story at a time and place convenient for you.  You can see the stories people have already shared on the Your Stories page.

If you would like to arrange a meeting or would like more information, please contact the CCG's Communications and Engagement Team on 0800 588 4400 (freephone) or

Browsealoud - new accessibility and translation tool to improve Bolton CCG’s website

Feedback received from community groups suggested that a tool would help with translation and to make this website more accessible, and has led us to add Browsealoud on our website. 

Browsealoud is an innovative tool helps people who struggle to access and understand information online.  In the UK, over 12 million people have print disabilities such as dyslexia, low literacy, mild visual impairment and over 8 million speak English as a second language. Adding Browsealoud to our website is reflective of the CCG’s commitment to accessibility and inclusion. 

We want to ensure that everyone can access our information online, regardless of ability so visit our website and look for the orange circular launchpad - one click on this button launches the Browsealoud toolbar.  From this toolbar you can simply hover your mouse pointer over any text to hear it read aloud (you’ll have to click on the text if you’re using your mobile to browse the website). This means the CCG website can be translated into 99 languages and read aloud in 40 of commonly spoken languages. 

You can also convert content into an audio file and listen to it offline.  Plus, you can block or remove distractions from the page allowing you to focus on the most important parts.  Browsealoud will help us to reach a much wider audience and reduce some of the barriers faced by people on the web.

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