Previous Engagement and Consultations

To find out about engagement and consultations we have run in the past, click on the links below.

In 2017 NHS Bolton CCG have been reviewing the Diabetes service in Bolton. We have spoken to over 120 patients about this service and positively 86% stated that they felt they were given enough information, and 80% felt the current diabetes service was good or very good.

As a result of what patients have said, we have done the following: 

  • Diabetes Patient Support (DiPS) Programme

You said: Many patients said the title Diabetes Patient Structured Education was very confusing and others found the name patronising.

We did: We have produced a new programme name which we believe is more engaging and describes what the programme does more effectively - entitled Diabetes Patient Support (DiPS) Programme.

  • Knowledge of Education for patients with diabetes

You said: There is limited information and knowledge in the Bolton community regarding the current Type 2 diabetes education sessions. The current sessions have very low uptake.

We did: The new DiPS Programme will have a leaflet which will be given to a patient by their GP practice to inform them about the new programme and how to access it.

  • Booking system

You said: The current sessions are structured as an informal drop in for patients recently diagnosed with type 2 diabetes. This results in very low turnout for each session. A session was arranged by a Bolton GP for 15 patients to attend. 15 patients were invited and 15 patients attended.

We did: This told us a booking system with a referral from a GP practice should be introduced to allow everyone to have the opportunity to access the programme. The DiPS Programme will have referral process for bookings from GP practice to the service.  

  • Evening Sessions

You said: The session with 15 patients was held in an evening. This told us that more patients would like the opportunity to attend these sessions on an evening if they are working in the day. Surveys have also told us that patients would like to have the opportunity to attend evening sessions.

We did: The new DiPS Programme will allow for patients to attend sessions in the evening.

  • Retention of Information

You said: Patients surveyed raised concerns about having too much information given too quickly and it was difficult to retain. The session held for 15 patients allowed the GP the opportunity to follow patients up to understand if they had remembered information around the 9 care processes. Some patients found it difficult to remember everything from one session.

We did: The DiPS programme will be spread across three sessions, allowing patients to take in and retain all the information around their condition in manageable portions.

  • Different venues

You said: Patients surveyed said they would like sessions to be more local and closer to home.

We did: The DiPS programme will have at least two venues compared to the current one venue.

What do you think of these changes and ideas? Let us know here

Thank you to everyone for attending the various public meetings in Bolton and Wigan. 

Throughout the engagement in Bolton, it was clear that the majority were supportive of a move from Leigh Infirmary within Bolton as this would provide better care for patients needing neuro-rehabilitation. However, whether this move would involve additional travel and cost for friends and relatives wishing to visits patients was raised as a concern. 

The following themes emerged from feedback were received: 

  • Travel - CCGs liaise with Transport for Greater Manchester to ensure all appropriate bus routes run with full coverage over visiting times. In addition, a suggestion of alternative transport commissioned to run between various sites such as Wigan, Leigh, and Bolton to Trafford.
  • Advertisement – Ensure information is clearly displayed at Trafford Centre bus terminal to signpost to Trafford General Hospital.
  • Funding - an accessibility fund made available for those relatives/friends who wish to visit the Unit at Trafford General who may need additional support.
  • Parking - Designated parking allocated for relatives of patients of the Unit.

As a result of this feedback, a full analysis of travel was undertaken to understand how much of an impact the move would make which is detailed below. The analysis showed that the approximate travel times for those travelling from Bolton would be the same as they are to travel to Leigh Infirmary. 

Travel by car

Below is a comparison of the approximate travel times by car to Trafford General Hospital and to Leigh Infirmary from various postcodes in Bolton:

Bolton to Trafford General Hospital

Bolton to Leigh Infirmary

BL1 – 24 minutes

BL1 – 24 minutes

BL2 – 24 minutes

BL2 – 30 minutes

BL3 – 24 minutes

BL3 – 22 minutes

BL4 – 18 minutes

BL4 – 25 minutes

BL5 – 26 minutes

BL5 – 20 minutes

BL6 – 35 minutes

BL6 – 28 minutes

BL7 – 35 minutes

BL7 – 40 minutes


Travel by Public transport (Train/Bus)

Below is a comparison of the approximate travel times via public transport to Trafford General Hospital and to Leigh Infirmary from various postcodes in Bolton:

Bolton to Trafford General Hospital

Bolton to Leigh Infirmary

BL1 – 1 hour, 12 minutes

BL1 – 1 hour, 10 minutes

BL2 – 1 hour, 14 minutes

BL2 – 1 hour, 8 minutes

BL3 – 1 hour, 17 minutes

BL3 – 45 minutes

BL4 – 1 hour, 12 minutes

BL4 – 1 hour, 8 minutes

BL5 – 1 hour, 12 minutes

BL5 – 37 minutes

BL6 – 1 hour, 42 minutes

BL6 – 1 hour, 37 minutes

BL7 – 1 hour, 42 minutes

BL7 – 1 hour, 37 minutes

NB: Please note these are approximate times as travel time could change depending on time of day etc.

An analysis has also been produced below of main bus routes from various postcodes across Bolton to both Leigh Infirmary and Trafford General Hospital.

Bolton - Trafford General Hospital

Bus routes common to both locations

Bolton - Leigh Infirmary

527 – Hourly till 22:52, Mon-Sun (accessible bus).

507 – Every 20-30 minutes till 19:40, then every hour till 22:40 Mon-Sat) Every 30 minutes till 22:40 Sun (accessible bus).

541 – Every 30 minutes till 17:31, then hourly till 19:03 Mon-Sat. No buses on Sundays (accessible bus).


525 - Hourly till 23:30, Mon-Sun (accessible bus).

501 – Every 10 -20 minutes till 20:50, then hourly till 22:50 Mon-Fri. Every 10 minutes till 18:50, then every 30 minutes till 22:50 Sat. Every 30 minutes till 22:50 Sun (accessible bus).

571 – Every 15-30 minutes till 22:30 Mon-Sat. Every 30 minutes till 21:30 Sun (accessible bus).  

562 – Every 20 minutes till 23:01 Mon-Sat. Hourly till 23:01 Sun (accessible bus).

582 – Every 10-20 minutes 20:05, then every 30 minutes till 00:15 Mon-Sun (accessible bus).


247 – Every 10 minutes till 23:06 Mon-Sat. Every 30 minutes till 23:06 Sun (accessible bus).

37 – Every 10 - 20 minutes till 19:40, then every 30 minutes till 23:10 Mon-Sat. Every 20 minutes till 19:10, then every 30 minutes till 23:40 Sun (accessible bus).

125 – Every 10 minutes till 22:16 Mon-Sat. Every 30 mins till 22:46 Sun (accessible bus).

517 – Every 30 minutes till 19:11, then hourly till 23:11 Mon-Fri, or till 18:31 Sat. Does not run on Sundays (accessible bus.

TA01 – Hourly Mon, Tue & Thu only until 17:05 (accessible bus).


NHS Bolton CCG's Board agreed on 24th November 2017 that this service would move to Trafford General Hospital from April 2018. The CCG is now working closely with Greater Manchester Neurological Alliance on this move, and to ensure users of this service continue to be involved. If you would like to get involved or share any feedback you have about this service, please please contact the CCG's Communications and Engagement Team on 0800 588 4400 (freephone) or


From January till March 2017, NHS Bolton CCG spoke to Bolton people about a proposal to move the GP Out Of Hours (OOH) service from Waters Meeting Health Centre to the Royal Bolton Hospital site. Thank you to everyone who gave their views on this proposal. We received over a 1000 responses from the public which has been fully analysed.

The following themes through the feedback have emerged:

  • Concerns were raised about increase in distances some patients would need to travel if the OOH service was moved. 
  • Cost of parking at the Royal Bolton Hospital site was also raised as an issue that needed to be considered if the OOH service moved there.
  • Suggestion was given that the OOH service should instead be moved to a town centre location.
  • Concerns were also raised that pressure may increase in Bolton's A&E Department if the OOH service moved nearby. 

No decision has been made as yet but we will fully advertise any decision as soon as possible. For any questions, please contact the CCG's Communications and Engagement Team on 0800 588 4400 (freephone) or

From late 2016 to early 2017, NHS Bolton CCG spoke to Bolton patients about which items they felt should be available on prescription in Bolton that do not require a prescription. For example, items such as paracetamol, antacids and cough medicines.  

The full list of items currently available on prescription in Bolton that do not require a prescription are as follows: 

  • Laxatives
  • Head Lice treatments
  • Gluten Free food
  • Emollients
  • Ear Wax treatments
  • Dry eye treatments
  • Hayfever treatments
  • Antacids
  • Pain relief products such as paracentmol
  • Vitamin supplements
  • Mouth ulcer products
  • Teething products
  • Nutritional supplements
  • Adult nasal sprays
  • Colic products
  • Dental products
  • Non specialist baby milk
  • Cough medicines
  • Antiseptic cream

Thank you if you gave your views on this important consultation. We received over 400 responses from the public which have all been analysed. 

The following feedback was given - 

  • 66% of respondents felt that people should buy medicines and other items at a pharmacy or a supermarket, rather than getting them on prescription from a doctor.
  • However, 24% of respondents stated that this would depend on the cost of the item needed, and whether it was affordable for the patient.
  • Some respondents also felt uncomfortable buying some items such as antacids and laxatives without first seeking the advice of a GP.

No decision has been made as yet but we will fully advertise any decision as soon as possible. For any questions, please contact the CCG's Communications and Engagement Team on 0800 588 4400 (freephone) or

Through feedback received from the ETAG in 2017, it became apparent that there was a need for of a piece of engagement with Bolton’s Transgender (Trans) community to better understand

  • the experiences these patients have while using the NHS in Bolton
  • to ensure both Bolton NHS Foundation Trust and Bolton CCG fully understood these patients’ needs, and identify any training needs or gaps.

From 2017 and into 2018, a variety of methods was used in order to give plenty of opportunities to the Trans community to engage in a way that they felt comfortable and able. They included:

  • Drop in sessions
  • Posters in GP practices and other public places used to advertise engagement opportunities
  • Twitter
  • Online survey for patients
  • Online survey for health professionals
  • Attendance at LGBT events such as Bolton’s Pride
  • Advertisement circulated through groups such as LGBT Foundation, LGBT+ and Bolton’s LGBT Partnership

The groups engaged with include eight trans patients and 105 clinicians, including GPs and staff at Bolton NHS Foundation Trust. The following recommendations emerged following this piece of work:

  • An action plan to be developed based on the feedback received which sets down how the CCG and the Foundation Trust will respond to the feedback.
  • Share this feedback with NHS England for them to consider in relation to the GIC waiting lists.
  • Look into using the action plan to set down a list of standards that Bolton NHS organisations agrees to adhere to in relation to Trans care.

 If you would like any more information on this piece of work, please contact the CCG's Communications and Engagement Team on 0800 588 4400 (freephone) or

NHS Bolton Clinical Commissioning Group (CCG) has been talking to children and young people and their parents or carers who are or have used mental health services in Bolton. These services are often known as ‘CAMHS’, which stands for Children and Adolescent Mental Health Services.  CAMHS provide assessment and treatment for children, young people (under 18 years of age) and their families/carers. These services get involved when serious mental health problems are affecting, or are likely to affect, a child or young person’s emotional or psychological development, and where it’s having a real impact on their life.

We are currently reviewing the services to be provided for Bolton, including which organisation should provide them. Thank you to everyone who gave their views. The feedback has been analysed and as a result a full new service specification has been produced.

We are in the process of finalising a ‘You Said We Did’ document which will be in both report form and children/young people form. This incorporates all of the engagement/feedback done and will be fully circulated once complete. If you would like a copy, please contact the CCG's Communications and Engagement Team on 0800 588 4400 (freephone) or

As the CCG is looking to get a new provider for this service, a tender has been sent out and was closed on the 23rd November 2017. All bids are now being read and evaluated by a panel made up of stakeholders, a parent rep and a young person to make sure they meet all parts of the service specification, and allows the CCG to invite bidders in for initial interviews. We should know who our new provider will be by the New Year and then a new service will be in place from April 2018. Once a new provider has been selected, we will fully advertise this but please contact us if you have any questions or feedback on the service.  

The 5th July was the National Health Service's 70th birthday and NHS Bolton Clinical Commissioning Group (CCG) celebrated it with members of the public on Victoria Square in Bolton. Many people of Bolton celebrated with us and told us what they love about the NHS and also their views on it's future whilst having a brew with us as the team handed out NHS 70 tea bags and biscuits.


Alongside the team, on Victoria Square was a double decker bus with a big screen on the side showing different statistics about treatments and NHS care over the last 70 years. For example that the NHS treats more than 1.4 million patients every 24 hours. On the day, people were asked to fill out a card with their comments on ‘What matters to you?’ and 203 people engaged with us using this method. Healthwatch, supported us in developing a report about what the people of Bolton said mattered to them. Click here to read the report.

The Power of Partnership on Wednesday, October 3 showcased the great work done so far as a result of the devolution of health and social care across Greater Manchester. Members of the public was invited to attend and record what difference Devolution had made to their lives, plus there was a chance to witness positive case studies from within the community.

In 2017 Bolton secured £28.8 million from the Greater Manchester Transformation Fund in order to change to way it delivers services in the borough.

Bolton Council, Bolton NHS Foundation Trust and NHS Bolton CCG have been working together, along with other providers and local community and voluntary services, to improve health and care which will ultimately enable residents to live a happier and healthier life. You can watch the videos, played on the day, that demonstrate some of the excellent projects the funding has supported and find out more detail about the event by clicking here.


Flu Nasal Spray Communications and Engagement Plan

In recent years the CCG has produced broad communications aimed at keeping the borough’s population informed and motivated to stay well over the Winter months.

Primarily, our flu campaign has targeted those in ‘at risk’ groups, but also served to educate the general public via a series of ‘myth-busting’ messages.

When compared nationally and across Greater Manchester, Bolton lies below average for the uptake of the flu vaccine in 2 & 3 year olds. This year we engaged with partners and the public to produce some tailored communications for this age group in addition to building on our general flu campaign.

For more information about how we plan our communication and engagement click here.


On 23 October 2018 Bolton CCG held a Flu Roadshow, on Victoria Square, which was supported by colleagues from Bolton NHS Foundation Trust, Bolton Wanderers Community Trust, Bolton Community and Voluntary Services (CVS) and Bolton FM.  The roadshow enabled members of the public to find out more about the benefits of having the flu vaccine, how they can keep themselves healthy this Winter and also the chance to participate in our survey that asked them how best to communicate our message about the Flu vaccine.

 122 members of the public took part in the survey on this day and offered us vital insights into methods of communication with the people of Bolton that included: The Bolton News, various regional/local radio stations and posters/leaflets in a variety of community settings. They also suggested that the Roadshow was a great way to communicate our message and also visiting community venues and groups. We had more survey responses from the council's Get Ready For Winter event and totalled 144 reponses about the flu vaccine, the nasal spray vaccine and how best to promote the uptake of the flu vaccine for future campaigns. Click here to view the results of the survey.

So, we have been busy getting materials to and visiting many venues and groups, such as - All UCAN centres and some of their community groups, Macmillan's Cancer Health & Wellbeing event, area forums, ETAG, the LGBT Partnership, mum's and toddlers groups, AGEUK - knit n natter, crafts, cardiac support group, sewing and lunch groups, two women's and a men's group supported by Bolton Council of Mosques, Mecca bingo hall, a baby basics group for mums to be, a Tajweed group at Zakariyya Jaam'e Masjid Mosque, a chair based exercise group, a BWFC walking group and a Caribbean Elders group.

Please complete the following anonymous survey if you are a young person or parent of a young person with a long term condition such as asthma, diabetes or epilepsy.

The survey is on behalf of The Greater Manchester and Eastern Cheshire Strategic Clinical Network and will help make sure that every child or young person with a long term condition and their family has the right support and feels confident about managing their condition.

The survey should only take 10 minutes and the deadline for completing is February 28, 2019. Complete our survey - help us support children and young people with long term conditions

Click the link to complete this brief anonymous survey  If you have any queries about this survey please contact Fran Davies at . 

In 2018 a piece of work was commissioned from Healthwatch Bolton by Bolton CCG as part of the Bolton Engagement Alliance. Bolton CCG asked Healthwatch Bolton to carry out field research in each of the 9 Neighbourhoods to find out:
•What are the key channels of information in each Neighbourhood?
•What kinds of information resources do people access and prefer?

The results are very interesting and help in the targeting of information and campaign materials. To look at what the research has found click here to read the report.

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