Equality and diversity

NHS Bolton Clinical Commissioning Group is committed to ensuring that all patients are able to access the services they need, when they need them, and for them to be provided in the most suitable way.  This means that everyone in Bolton should have equal access to NHS information, services, and buildings.  We want to remove any barriers to this, particularly those that may be due to factors such as age, race, disability, or gender.  We know people may access services in different ways and we take steps to help support those who may have difficulties.  The CCG is committed to ensuring that Bolton’s health services are culturally sensitive, inclusive, accessible, and appropriate for our residents.

 Bolton has a diverse population and the CCG considers the needs of particular communities when making decisions about local health services.  We do this because we have a statutory duty to do so, but also because we know that it’s the right thing to do.  Whenever we consider a change to an existing NHS service we look at the impact this may have on particular groups in Bolton. 

We value the diverse communities in Bolton and the diversity of our own workforce.

We believe that patients and CCG staff should have:

  • Equal access to health services
  • Equally high standards of health and care
  • Equal opportunities to work with us
  • Protection from discrimination, harassment, and victimisation
  • An equally strong voice in our decision making

So we will:

  • Always aim to remove or reduce disadvantages experienced by people due to their protected characteristics as set down by the Equality Act 2010 (more information on this below).
  • Aim to meet the needs of people from particular groups where these needs are different from the needs of other people.
  • Engage with people from these groups to hear what they have to say.


What are protected characteristics?

There are nine protected characteristics set down by the Equality Act 2010:

  • Age
  • Disability
  • Gender (male/female)
  • Gender re-assignment (transgender issues)
  • Pregnancy and maternity
  • Race
  • Religion or belief – including lack of belief
  • Sexual orientation (lesbian, gay, bisexual, heterosexual)
  • Marriage and civil partnership

It is against the law to discriminate against someone because of any of these characteristics.

The CCG must not discriminate against anyone because of these characteristics, either because of the decisions we make or the way we manage our staff. 

We must also meet all our legal responsibilities. Our board is responsible for making sure our equality, diversity and human rights (EDHR) obligations are met.  Our latest Annual Equality Data Publication sets out how we are meeting our legal responsibilities.  This document is available for download from the box on the right hand side of this page.

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