Domiciliary Care & Nursing Homes

NHS Bolton CCG Safeguarding Team are currently developing resources and training in relation to safeguarding adults & children for Bolton Domiciliary Care Providers and Nursing Homes. 

This information will be uploaded on here once it has been finalised, however please find some useful links below for information and guidance.

If you believe that a child or adult is suffering harm, or is likely to do so, you have a responsibility to notify the correct authority. 

If you are concerned about an adult who may be at risk call Adult Social Care (Monday to Friday 9am to 5pm)

  • Adult Social Care on 01204 337 000

If you are worried that a child may be being abused or neglected then please take action. You can contact Bolton’s Multi-agency Screening and Safeguarding Service (MASSS), previously Referral and Assessment Teams on the number below:

  • 01204 331500 (during office hours only: 9.00am - 5.00pm)

Out of Hours contacts

Emergency Duty Team - 6:00pm to 8:45am and Weekends

Tel: 01204 337777

NSPCC - (http://nspcc.org.uk/) 24 hours 7 days per week

Tel: 0808 800 5000

Childline - (http://childline.org.uk/) 24 hours 7 days per week

Tel: 0800 1111

  • Police on 999

If you are concerned that someone may be involved in terrorist activity call the national Anti-Terrorist Hotline (http://www.gmp.police.uk/counterterrorism)

  • Anti-Terrorist Hotline 0800 789 321 or the text phone service 0800 032 4539

The UK Modern Slavery Helpline is available 24/7 to offer confidential advice and support for any victim, statutory agencies, business or member of the public regarding modern slavery suspicious or concerns. Trained helpline advisers are available to discuss potential signs of modern slavery and discuss options for callers or victims in need.

You may call free at 08000 121 700

Emergency Duty Team - 6:00pm to 8:45am and Weekends

Tel: 01204 337777

NSPCC - (http://nspcc.org.uk/) 24 hours 7 days per week

Tel: 0808 800 5000

Childline - (http://childline.org.uk/) 24 hours 7 days per week

Tel: 0800 1111

  • Police on 999

If you are concerned that someone may be involved in terrorist activity call the national Anti-Terrorist Hotline (http://www.gmp.police.uk/counterterrorism)

  • Anti-Terrorist Hotline 0800 789 321 or the text phone service 0800 032 4539

The UK Modern Slavery Helpline is available 24/7 to offer confidential advice and support for any victim, statutory agencies, business or member of the public regarding modern slavery suspicious or concerns. Trained helpline advisers are available to discuss potential signs of modern slavery and discuss options for callers or victims in need.

You may call free at 08000 121 700

Some adults with Dementia are at risk of going missing due to the effects of the disease on their memory.  When this happens it can be frightening and distressing for the persons family, friends or carers who will also be asked by the Police for essential information about the person.  The Herbert Protocol is a national scheme being introduced locally by Greater Manchester Police and other partner agencies, this protocol is designed to assist with early intervention and reduce the time taken in gathering information when a person goes missing.  The idea is for a simple form to be completed by either the person at risk, their family, friends or care provider and this could include information on the persons routine, frequently visited places, previous addresses and a recent photo.  Then in the event that the person at risk does go missing the already completed form can be handed quickly to the Police thus allowing for early intervention in the search for the missing person and also reducing some of the stress for family, friends or carers who are having to remember or find out this information.  The Herbert Protocol aims to assist efforts to locate and return the missing person home safely and more quickly.  For more information and a copy of the form and support materials please follow this link:  https://www.gmp.police.uk/Herbert  If you know someone with Dementia who is at risk of going missing then please give them, their family or carers information about the Herbert Protocol and give them a copy of the form to complete.

Information coming soon.

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